June 3, 2021 - The break out of the classroom series is focused on giving you the best tips and tricks for teaching and training effectively in the digital, post-pandemic world. Whether you are upskilling or reskilling your employees to ensure a bright future for your organization or educating the leaders of tomorrow in a business school, Barco is here to support you.
In our third article we are going to focus on the importance of soft skills and how to teach them remotely. Traditionally undervalued, the hard truth about soft skills is that they will become increasingly relevant. In a digitalized world where technical skills have a rapidly diminishing shelf life, they will make the difference at both an individual and organizational level.
Soft skills are a combination of behavioral skills, personality traits and attitudes, based on emotional intelligence, that enable people to navigate their working environment and perform well in a diverse range of situations.
Why are soft skills important?
Soft skills are important because cannot yet be replaced by technology and are necessary in any job function, transcending roles, organizations and industries. Well-developed soft skills can account for stellar customer service and customer satisfaction rates, increased sales and productivity, improved dynamics across teams and fewer conflicts. Employees with first-rate soft skills are better liked, stay longer in the company and overall, perform better.
Soft skills tend to be underrated, but in a world where AI and technology advancements are taking over many jobs, these skills are becoming increasingly relevant. McKinsey asserts that soft skills will be part of the key skill set for thriving amid uncertainty and navigating continuous change. In their research, the most important skills that emerged were high-cognitive ones such as problem-solving, critical thinking, creativity, innovation or leadership.
Further on, according to research conducted by LinkedIn, 92% of global talent professionals stated that soft skills matter as much or more than hard skills and 80% of them say that soft skills are essential to organizational success.
From another report by LinkedIn Learning from 2020, it emerged that creativity, persuasion, adaptability, collaboration and emotional intelligence are the most relevant. The same report repeated in 2021 exhibited slightly distinct skills. L&D professionals cited the following: resilience and adaptability, communication across remote or distributed teams, emotional intelligence, cross-functional collaboration, leading through change, change management, dealing with stress/being more mindful, time management and creativity. This is most likely due to the Covid-19 pandemic, and the sudden changes it has brought in working environments around the world.
How to instill them successfully?
No matter which soft skills you decide your organization needs, they are still notoriously difficult to teach and assess. Additionally, in the aftermath of the pandemic, in a workplace that is predicted to be hybrid and flexible - featuring a mix of onsite and online work according to individual preferences, soft skills training can prove an even more challenging matter.
Body language, for instance, is crucial in situations necessitating soft skills. Hence, when teaching these, observing facial cues and expressions is mandatory. Interactivity and engagement are also essential for knowledge acquirement. That is why, when instilling soft skills virtually, you need a powerful technology solution, such as weConnect, to ensure you can train effectively.
To support your training efforts and strategy in a world where soft skills are becoming more prominent, we have listed five practical tips to conduct successful trainings remotely.
1. Organize live training sessions targeting soft skills specifically
Acknowledge the increasing relevance of soft skills and make them a priority. Dedicate full learning journeys or specific sections to the soft skills your workforce needs to acquire.
Do not treat soft skills like a nice-to-have or the last point on the agenda at the end of a learning journey and don´t try to teach too many soft skills at once. When teaching soft skills, it´s better to narrow down the skills, focus and go in-depth.
Once you have integrated soft skills sessions into your strategy, make sure your sessions are interactive and interesting by using varied content: videos, infographics, impactful images, polls and quizzes.
Make sure you observe your participants closely, maintain constant eye contact, pay attention to their body language and face expressions. As Learning Designer at Signify, Anke Smolders-Aidam states: ´Eye contact is important to know whether the content is really getting through. Even if people see content and hear a voice but there is no human connector, their attention quickly drifts away.´
Barco weConnect help instructors make an impact on every single person in the audience. You stand in front of the audience and see learners in real size which makes reading expressions and monitoring attention easier than ever. The tool enables you to keep your audience attentive by allowing the sharing of content such as videos, polls and quizzes.
2. Make full use of breakout rooms
As we all know, practice makes perfect. Practicing is one of the key aspects of teaching soft skills and when it comes to applying the concepts learned virtually, breakout rooms are one of the best features available to instructors.
Create breakout rooms with 2-3 participants maximum as pairs or small groups work best for soft skills and give the chance to every person to get actively involved.
What kind of activities can take place in breakout rooms? Role-based scenarios, for instance, are instrumental exercises. They are particularly useful when teaching customer skills, negotiation, conflict management and communication.
Whether they are practicing a conversation with a difficult customer or a high-level negotiation, explain the task at hand thoroughly, make instructions visible and give a specific goal.
Join each breakout room to assist and assess learners. Once everyone is back in the main room ask them to reflect and share on their experience.
With Barco weConnect, the instructor can stay fully connected to the audience while in breakout room mode. They can spot participants asking for help and share content in the main room that will be visible while in breakout. Learners can freely collaborate and access shared breakout content, as well as the content from the main session. They can ask questions, chat with peers, answer polls and quizzes, draw or add pins to the whiteboard.
3. Introduce offline exercises and online coaching
As mentioned in a previous article, learning is not over once the training session is over. Give your participants homework – a scenario which they can work on or practice offline, with a partner or friend. Tell them to pay attention to reactions, to be aware of body language, mimic and all the cues essential in situations requiring well-developed soft skills. Ask them to reflect and report back in future sessions about their experience.